Products & Services

What is Premium WiFi?

Premium WiFi is Lit Fiber’s unparalleled wireless internet experience! With Premium WiFi you will get one top-of-the-line GigaSpire router enabling you a personalized, elevated internet connection. Features such as parental controls, device and bandwidth management, and network level security are all made possible with Lit Fiber’s Premium WiFi service! Manage your service right from your smartphone with the MyLitFiber app, available for download in the Apple and Google Play stores!

Are there any equipment rental fees?

One Gigaspire WiFi router is included for all service tiers for no additional cost. Any additional WiFi devices ordered through Lit Fiber will be an additional $10 per month per device, plus taxes and fees. This would include any mesh WiFi units, WiFi extenders, or other devices requested by the Customer.

Will you be offering TV? Will you have local channels?

DIRECTV via Internet is a live TV streaming service offering several channel package options that includes local channels. Stream up to 20 devices in your home and up to 3 outside of your home. Watch your favorite shows on your favorite device! Stream on the DIRECTV via Internet Device, straight from your smart TV, or various streaming or mobile devices with the DIRECTV App. The options are endless with DIRECTV!

Will business services be offered?

Yes, business broadband internet services will be offered. Please contact your local office to request a survey.

Can I upgrade or downgrade service speeds easily without a fee?

Yes, you can easily switch between plans. You can also add additional services like voice lines with the same ease. Please call our office to make changes to your account.

Does Lit fiber have a local store?

Yes! Come visit our Medina Demo Center at 255 Center St. in Seville to experience the Lit Fiber difference, explore streaming TV options, and more. Lit Fiber – BTX has a demo center coming soon with more details to follow.

Will you be enforcing data caps?

No! We will never cap your data on any of our plans.

When will I get my first bill?

Even if you sign up for services before they become available, we won’t begin billing you until you’ve scheduled an installation and are receiving our services.

Affordable Connectivity Program (ACP)

How much of a discount will I receive on my internet service?

If eligible, you will receive a monthly discount of up to $30.

Do I receive the funds directly each month?

No, the ACP provides a monthly discount on broadband service of up to $30 per eligible household. Lit Fiber will receive the funds directly from the ACP.

How much does broadband service cost?

The discount will be applied to your broadband service, but the ultimate cost to you will depend on the eligible plan you select from us.

I participate in the ACP program with another internet service provider. Can I transfer that to Lit Fiber?

Yes, our customer service team can facilitate this for you. Just contact us and let us know!

If the plan I pick is more than the monthly discount for broadband service, do I pay the extra myself?

Yes. You are responsible for any amount over $30 per month for broadband service under the ACP.

Can my roommate and I each get a monthly discount?

The ACP is limited to one monthly service discount per household, which is defined as any individual or group of individuals who are living together at the same address and share income and expenses.

Can I sign up for the ACP if I am already a customer or if I was a customer in the past?

Yes, the benefit is available to eligible new, prior, and existing customers of participating providers.

I live in a multi-unit dwelling (for example, an apartment building) and we pay the property manager/landlord a monthly fee for our Internet. Can I get the ACP?

Yes. If you qualify for the ACP, talk to your property manager/landlord and ask that they work with us to learn more about the benefits that might be available to you and other eligible residents.

Surveys & Signups

What’s the difference between a survey and a sign up?

If your address falls within a Survey area, service isn’t yet available at your address. By completing the survey, you can influence how quickly we connect your neighborhood and ensure you’re notified when service is available.

If your address falls within a Sign Up area, it means that you can schedule an installation date and start receiving service. Once you sign up online, we’ll reach out to schedule your install, so look for a call or email from our team!

What if my address is not found when I go to sign up?

Please contact your local customer care team.

Am I locked into the services I signed up for, or can I change my mind?

No, you can change your services at any time. Also, when scheduling your installation, you will have the opportunity to upgrade your internet speeds and add additional services if you so wish!

Construction

When are you bringing service to my neighborhood?

We are rapidly expanding, please never hesitate to contact your local customer service team to find out when Lit Fiber 100% fiber internet will be available at your home or business!

What does the construction look like to my home?

First, we will notify you that construction is beginning soon in your neighborhood with door hangers and social media posts about what you can expect over the coming weeks.

Next, you will see our locators out in your neighborhood marking where existing utilities are located. This is important so we don’t disrupt any of your utilities at your home!

Finally, you will see our construction crews placing our network along the Right-of-Way in front of your house. This process takes a few weeks to finish up before the crews are completely gone, so we appreciate your patience through it all!

Watch this video for more information! For any construction questions please call 330-366-2008.

Does someone have to come inside my home to hook up my services?

On your chosen date and time of installation a Lit Fiber technician will need to access inside your home, so it is important you choose a time that is convenient for you. This technician will connect your service, test your Wi-Fi range, help you set up additional devices, show you how to download and use your MyLitFiber App, and make sure you’re ready to enjoy your fiber connection!

Other

Will I need any additional equipment for a lit Fiber connection?

With our Premium WiFi service, every customer will get a cutting edge GigaSpire wireless router! Our GigaSpire routers offer an unparalleled WiFi experience, and come bundled with an application that allows our customers unprecedented control and security of all their devices.

What should I do if I have a problem with my service?

Please call 330-366-2008 for any issues related to your service or bill. A local Lit Fiber representative will try to remotely help you resolve any issues you may be having. If we cannot fix the problem over the phone, we will send a technician to your house to look further into the issue.

Find answers to our most common questions.

Products & Services

Affordable Connectivity Program (ACP)

Surveys & Signups

Construction

Other

Find answers to our
most common questions.