Signing Up
What’s the difference between a survey and a sign up?

If your address falls within a Survey area, service isn’t yet available at your address. By completing the survey, you can influence how quickly we connect your neighborhood and ensure you’re notified when service is available.

If your address falls within a Sign Up area, it means that you can schedule an installation date and start receiving service. Once you sign up online, we’ll reach out to schedule your install, so look for a call or email from our team!

What if my address is not found when I go to sign up?

Please contact your local customer care team.

Am I locked into the services I signed up for, or can I change my mind?

No, you can change your services at any time. Also, when scheduling your installation, you will have the opportunity to upgrade your internet speeds and add additional services if you so wish!

When will I get my first bill?

Even if you sign up for services before they become available, we won’t begin billing you until you’ve scheduled an installation and are receiving our services.

Fiber Install
Does someone have to come inside my home to hook up my services?

On your chosen date and time of installation a Lit Fiber technician will need to access inside your home, so it is important you choose a time that is convenient for you. This technician will connect your service, test your Wi-Fi range, help you set up additional devices, show you how to download and use your MyLitFiber App, and make sure you’re ready to enjoy your fiber connection!

Local Construction
Browse our services by selecting your community
What does the construction process look like in my area?

You will begin to see paint on the roads or in your yard marking utilities. You may also see red, orange, blue, and yellow flags on small wires sticking out of the ground.  This is the first step of the process and construction is soon to follow – most likely, within 10 - 20 days. 

Shortly after utilities have been marked and before drilling operations begin, residents may notice small, exploratory holes being dug. This may also occur in the roadway, driveway apron, and sidewalks. Per Ohio State Law, our crews are required to visually find any buried utility lines prior to installing the underground conduit. This is to protect the general public from potential utility strikes.

Next, crews of construction workers will use boring machinery to bury orange tubing that is called conduit. The fiber does not go into the conduit until after all conduit and vaults are placed. You will also see construction workers hand digging holes along the roadway to bury large or medium sized plastic encasements. These are called vaults or flower pots. Fiber will be located within them and we'll use them to  bury fiber to your homes or other streets.  

Residents will typically see orange conduits coming up and out of the ground. This is temporary and they will soon disappear when the crews come back to install the flush-mount vaults/flower pots. Once the vaults are set, different crews will arrive to begin pulling our fiber optic cables through the orange conduits. When the fiber optic cables are in place, crews will begin the process of splicing and testing these cables at each vault location. 

The last step is us burying fiber to your home. The fiber line that is buried to the home only occurs if and when a resident signs up for our service.  Click here to learn more about the stages of construction.

Can I choose where my line is buried in my yard?

Yes, we prefer to run our fiber alongside existing utilities but we can accommodate exceptions on a case-by-case basis.

Can I get a copy of the construction letter?

Click here to download a copy of our construction letter.

When are you bringing service to my neighborhood?

We are rapidly expanding, please never hesitate to contact your local customer service team to find out when Lit Fiber 100% fiber internet will be available at your home or business!

What is an easement?

An easement is a legal right that allows someone to use another person's property for a specific purpose. It can be called by different names, such as a "tree lawn," "right of way," or "utility easement," depending on its purpose. Easements are typically established through agreements and serve various functions, such as providing access, utility access, or conservation of land. They grant specific rights within defined boundaries and are legally binding. Click here to learn more about easements.

What if I remove your flags?

Our flags allow us to know where your existing underground utilities are. Removing flags could cause delays in construction or disrupt your service.

Why are you installing fiber when we already have coax (cable)?

Fiber was designed for the internet! Over the decades, internet access has beed delivered over a variety of mediums, including traditional phone lines and copper cable (Coax). Unlike other delivery methods, fiber offers symmetrical download and upload speeds, low latency, low jitter, and is more resilient to weather. Click here to learn more about the benefits of fiber internet over traditional cable.

Premium WiFi
What is Premium WiFi?

Premium WiFi is Lit Fiber’s unparalleled wireless internet experience! With Premium WiFi you will get one top-of-the-line GigaSpire router enabling you a personalized, elevated internet connection. Features such as parental controls, device and bandwidth management, and network level security are all made possible with Lit Fiber’s Premium WiFi service! Manage your service right from your smartphone with the MyLitFiber app, available for download in the Apple and Google Play stores!

Will you be enforcing data caps?

No! We will never cap your data on any of our plans.

Are there any equipment rental fees?

One Gigaspire WiFi router is included for all service tiers for no additional cost. Any additional WiFi devices ordered through Lit Fiber will be an additional $10 per month per device, plus taxes and fees. This would include any mesh WiFi units, WiFi extenders, or other devices requested by the Customer.

Will I need any additional equipment for a lit Fiber connection?

With our Premium WiFi service, every customer will get a cutting edge GigaSpire wireless router! Our GigaSpire routers offer an unparalleled WiFi experience, and come bundled with an application that allows our customers unprecedented control and security of all their devices.

IMPORTANT: The Affordable Connectivity Program is Winding Down

Learn More
Affordable Connectivity Program
How much of a discount will I receive on my internet service?

If eligible, you will receive a monthly discount of up to $30.

Do I receive the funds directly each month?

No, the ACP provides a monthly discount on broadband service of up to $30 per eligible household. Lit Fiber will receive the funds directly from the ACP.

How much does broadband service cost?

The discount will be applied to your broadband service, but the ultimate cost to you will depend on the eligible plan you select from us.

I participate in the ACP program with another internet service provider. Can I transfer that to Lit Fiber?

Yes, our customer service team can facilitate this for you. Just contact us and let us know!

If the plan I pick is more than the monthly discount for broadband service, do I pay the extra myself?

Yes. You are responsible for any amount over $30 per month for broadband service under the ACP.

Can my roommate and I each get a monthly discount?

The ACP is limited to one monthly service discount per household, which is defined as any individual or group of individuals who are living together at the same address and share income and expenses.

Can I sign up for the ACP if I am already a customer or if I was a customer in the past?

The last day to enroll in ACP was February 7, 2024, at 11:59 pm EST. Additional communications will follow once the FCC has announced the final month of the program. Contact your federal representatives and ask them to support the Affordable Connectivity Program Extension Act of 2024 (HR6929/S.3565), to help the program continue. #RenewACP

I live in an apartment building and pay a monthly fee for our Internet. Can I get the ACP?

Yes. If you qualify for the ACP, talk to your property manager/landlord and ask that they work with us to learn more about the benefits that might be available to you and other eligible residents.

Will you be offering TV? Will you have local channels?

DIRECTV via Internet is a live TV streaming service offering several channel package options that includes local channels. Stream up to 20 devices in your home and up to 3 outside of your home. Watch your favorite shows on your favorite device! Stream on the DIRECTV via Internet Device, straight from your smart TV, or various streaming or mobile devices with the DIRECTV App. The options are endless with DIRECTV!

Lit Fiber FAQs
What should I do if I have a problem with my service?

Please call 330-366-2008 for any issues related to your service or bill. A local Lit Fiber representative will try to remotely help you resolve any issues you may be having. If we cannot fix the problem over the phone, we will send a technician to your house to look further into the issue.

Does Lit fiber have a local store?

Yes! Come visit our Medina Demo Center at 255 Center St. in Seville to experience the Lit Fiber difference, explore streaming TV options, and more. Lit Fiber – BTX has a demo center coming soon with more details to follow.

Will business services be offered?

Yes, business broadband internet services will be offered. Please contact your local office to request a survey.